Technical Account Manager, Jira Align
ICQ24 República Dominicana 2085 días 17 horas 8 minutos 27 segundosDescripción
ROLE AND RESPONSIBILITIES • 5+ years of experience within SaaS companies • 2+ years of Enterprise customer facing roles • Strong familiarity with the principles of agile and lean development methodologies, including SAFe • Experience helping organizations scale Agile principles • Demonstrated ability to take customer insights from the field and inspire changes to the business • Customer interview skills, including the ability to dig deep into root causes • Analytical skills to identify and articulate themes from customer data • Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams • Experience helping an organization adopt an Atlassian product or similar • Project management skills • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly • Fluency in English, and nice to have a second language such as German or French for business communication. Preferred Skills • Atlassian Applications • Project Management • Software Development or IT support experience • Knowledge in Scrum/Agile
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